In this article, Majd MAHRSI (ESSEC Business School, Global Bachelor in Business Administration (GBBA), 2021-2025) shares his professional experience as an intern in sales at DiliTrust.
About DiliTrust
DiliTrust is a global leader in corporate governance solutions, specializing in secure and innovative software designed to optimize board and executive operations. The company offers a suite of products, including board portals, legal entity management, contract lifecycle management, and financial analysis tools. With a presence in over fifty countries, DiliTrust serves a diverse range of clients, from multinational corporations to government organizations.
Founded on the principles of innovation and excellence, DiliTrust aims to empower organizations by enhancing decision-making and ensuring compliance with the highest standards of governance. Their flagship products enable seamless communication, secure data management, and efficient collaboration among stakeholders. DiliTrust is committed to sustainability, aligning its operations with ESG (Environmental, Social, and Governance) criteria to support global corporate responsibility initiatives.
Logo of DiliTrust.
Source: the company.
My Internship at DiliTrust
I completed a three-month internship at DiliTrust’s Dubai office, in the sales department, which manages operations across the Middle East and Africa. This branch is a critical hub for the company, contributing significantly to its global revenue. The internship was conducted in collaboration with the Institut Tunisien des Administrateurs (ITA), DiliTrust’s strategic partner in Tunisia.
During my tenure, I immersed myself in the dynamic field of corporate governance and gained firsthand experience in market expansion strategies. This experience allowed me to work on high-impact projects that directly contributed to the company’s growth and its efforts to enhance governance practices in emerging markets.
My Missions
My primary mission was to penetrate the Tunisian market by identifying and approaching potential clients, with the objective of securing contracts. This involved extensive market research, client outreach, and relationship building. In parallel, I served as the liaison between DiliTrust and ITA, managing all logistical aspects of their collaboration.
A standout moment during my internship was organizing a prestigious corporate governance event in Tunisia. This high-profile gathering featured global leaders, including the Vice President of the World Bank, the Governor of the Tunisian Central Bank, and Christian de Boissieu, a renowned economist. I was instrumental in coordinating the event’s logistics, from importing essential equipment to managing customs clearance. My responsibilities also included hosting key stakeholders, ensuring smooth communication, and facilitating meaningful discussions on governance practices.
Required Skills and Knowledge
Excelling in this internship required a diverse skill set. Strong organizational and project management abilities were critical for handling complex logistics and tight deadlines. Effective communication skills and social intelligence enabled me to interact confidently with senior executives and high-profile clients. Additionally, my multilingual proficiency (French, English, Arabic, and Tunisian dialect) was invaluable for building rapport and navigating cultural nuances.
Technical skills such as data analysis and proficiency in governance software further supported my role. My background in finance and leadership, cultivated through academic and extracurricular experiences, prepared me to tackle challenges with confidence and adaptability.
What I Learned during my internship at DiliTrust
This internship was a transformative experience that expanded my understanding of corporate governance and international business. I learned to navigate the complexities of market entry strategies, develop persuasive communication techniques, and manage cross-cultural collaborations. These experiences not only enhanced my professional competencies but also deepened my appreciation for the importance of governance in fostering sustainable business growth.
One key takeaway was the significance of agility and resourcefulness in overcoming unexpected challenges. For instance, coordinating customs processes and resolving last-minute logistical issues required quick decision-making and creative problem-solving. These lessons have equipped me with the resilience and adaptability needed to thrive in high-pressure environments.
Financial Concepts Related to My Internship at DiliTrust
Environmental, Social, and Governance (ESG)
Environmental, Social, and Governance (ESG) criteria are a framework for assessing how an organization integrates sustainability into its business model and operations. ESG considerations influence investment decisions, emphasizing long-term value creation while minimizing environmental and social risks. Understanding ESG is essential for navigating modern financial landscapes, where stakeholders demand transparency and ethical practices. My internship exposed me to the real-world application of ESG principles in governance, emphasizing their impact on business sustainability and stakeholder trust.
Good Governance
Good governance involves adhering to principles such as accountability, transparency, and ethical leadership. It is a cornerstone for maintaining investor confidence and ensuring operational efficiency. In a financial context, good governance reduces risks, enhances decision-making, and strengthens organizational integrity. My internship allowed me to observe the practical implementation of these principles, demonstrating their vital role in achieving strategic objectives and fostering sustainable growth.
Digitalization of Board Operations
Digitalization in board operations enhances efficiency, security, and collaboration by leveraging technology to streamline decision-making processes. This transition involves adopting digital tools for secure data management, virtual meetings, and automated workflows. The shift to digital platforms mitigates risks associated with manual processes and ensures compliance with regulatory standards. My exposure to digital governance solutions underscored their transformative impact on organizational agility and strategic alignment.
Why Should You Be Interested in This Post?
If you are an ESSEC student seeking a career in finance, this post highlights the value of gaining international exposure and practical experience in a dynamic and growing field. DiliTrust’s global presence and innovative approach to corporate governance make it an ideal company for interns looking to develop a strong foundation in governance and finance.
The internship offered opportunities to work on high-impact projects, interact with industry leaders, and build a professional network across borders. For students interested in finance, governance, or technology, DiliTrust provides a unique platform to explore these intersections in a real-world context.
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Useful Resources
Principles for Responsible Investment (PRI)
OECD Principles of Corporate Governance
Gartner IT Insights
About the Author
The article was written in December 2024 by Majd MAHRSI (ESSEC Business School, Global Bachelor in Business Administration (GBBA), 2021-2025).