{"id":9478,"date":"2022-12-29T22:05:14","date_gmt":"2022-12-29T21:05:14","guid":{"rendered":"https:\/\/www.simtrade.fr\/blog_simtrade\/?p=9478"},"modified":"2022-12-29T22:05:14","modified_gmt":"2022-12-29T21:05:14","slug":"apprenticeship-experience-within-client-services-bnp-paribas","status":"publish","type":"post","link":"https:\/\/www.simtrade.fr\/blog_simtrade\/apprenticeship-experience-within-client-services-bnp-paribas\/","title":{"rendered":"My apprenticeship experience within client services at BNP Paribas"},"content":{"rendered":"

\"Akshit<\/a><\/p>\n

In this article Akshit GUPTA<\/a> (ESSEC Business School, Grande Ecole<\/i> Program – Master in Management, 2019-2022) shares his apprenticeship experience as a client services analyst at BNP Paribas, which is the leading European banking group.<\/p>\n

Introduction<\/h2>\n

BNP Paribas is a French banking group which was formed as a result of a merger between Banque Nationale de Paris (BNP) and Paribas in the year 2000. The group\u2019s business is divided in 3 major operating divisions including: Commercial, Personal Banking & Services (CPBS), Investment & Protection Services (IPS) and Corporate Institutional Banking (CIB) and the bank has its presence in 65 countries.<\/p>\n

\"<\/a><\/p>\n

BNP Paribas is ranked as the largest banking group in Europe and amongst top 10 in the world in terms of total assets which reflects the size of financial institution. BNP Paribas is a publicly listed company on Euronext Paris and is a part of the CAC 40 and Euro Stoxx 50 index.<\/p>\n

Table 1. Ranking of banks by total assets<\/p>\n

\"<\/a><\/p>\n

Source: www.advratings.com<\/p>\n

My Apprenticeship Experience<\/h2>\n

I worked as a Client Services Analyst within the Corporate and Institutional Banking (CIB) division of the bank.<\/p>\n

Missions<\/h3>\n

I had the opportunity to undertake two missions during the apprenticeship at BNP Paribas. During my first year, I worked as a Client Services Officer in the Factsheets team wherein I was responsible for creating and producing factsheets on equity and fixed income linked structured products and custom indices for the institutional clients of the bank. The Client Services is a cross functional team within the BNP Paribas Global Markets. They aim to provide the clients with the best possible post-trade service on the global market activity of the bank. The team works in close coordination with various teams operating on the capital markets (Sales, Traders, Business Managers, Middle and Back Office, Compliance, and Lawyers) and on all types of products (equities, fixed income, commodities, foreign exchange, and derivatives).<\/p>\n

My work involved analysing the technical term-sheets (documents which present technical information about the products) of different structured products and produce factsheets (documents which mainly present the financial performance of the products) related to these products in conjunction with the Structuring and Sales teams at the bank. The factsheets were automated and produced on different frequencies like daily, weekly, bi-weekly, and monthly to serve the needs of different clients. These reports included products\u2019 performance measures, and commentary on market data and current economic scenarios on these products.<\/p>\n

During the second year of my apprenticeship, I worked as an Operational Client Relationship Manager (OCRM) within the same division at BNP Paribas but with a change of business responsibilities and duties to gain more exposure on the client facing side of the business.<\/p>\n

In this role, I was responsible for developing and maintaining strong commercial relationships with the top institutional clients of our bank and manage client\u2019s transversal escalations for multi asset classes including Equities, Fixed Income, Foreign Exchange, and Credit Derivatives. I worked on pre and post trade issues in close coordination with cross functional teams like Sales, Trading, Onboarding, Legal, Compliance and Operations to resolve breaks and efficiently serve the clients.<\/p>\n

Required skills and knowledge<\/h3>\n